Terms and Conditions

Last updated: 03.07.2026

These Terms and Conditions govern your access to and use of the GoodPanel website, dashboard, API and social media promotion services.

By creating an account, adding funds or placing an order through GoodPanel, you confirm that you have read, understood and accepted these Terms and Conditions.

1. General Provisions

GoodPanel provides access to social media promotion services, including followers, likes, views, reactions, comments, reposts and other engagement-related services.

The availability, price, speed, limits and conditions of each service may change at any time without prior notice.

The current conditions of a service are displayed in its description at the time an order is placed. You are responsible for reading the complete service description before submitting an order.

If the service name and service description contain different information, the service description takes priority.

2. Service Prices

GoodPanel may change service prices at any time without prior notice.

The price displayed when an order is submitted will normally apply to that order. Later price changes do not create a right to a refund, additional delivery or price adjustment for previously submitted orders.

Any taxes, payment processing fees, currency conversion fees or other charges may be added separately where applicable.

3. Delivery Times and Service Speed

All start times, completion times and delivery speeds displayed on GoodPanel are estimates based on previous service performance.

GoodPanel does not guarantee an exact starting time, delivery speed or completion date unless an explicit written guarantee is included in the service description.

Orders may be delayed because of:

• high demand;
• technical maintenance;
• social media platform changes;
• supplier interruptions;
• incorrect order information;
• target account restrictions;
• circumstances outside GoodPanel’s reasonable control.

An estimated delivery time is not a contractual deadline.

4. Order Requirements

You must provide a complete and correct link in the format required by the selected service.

Depending on the service, this may be a link to a:

• social media profile;
• page;
• channel;
• group;
• post;
• photo;
• video;
• livestream;
• playlist;
• comment;
• publication.

GoodPanel is not responsible for orders submitted with an incorrect, incomplete, inaccessible or unsupported link.

Before placing an order, you must confirm that:

• the target link is correct;
• the target page is publicly accessible where required;
• the selected quantity is within the permitted limits;
• the content complies with these Terms;
• the selected service is suitable for the target link.

5. Public Account Requirement

For most follower, subscriber and engagement services, the target account, page, channel or publication must remain publicly accessible while the order is being processed.

Do not make the target private, delete it, change its username or replace the submitted link while the order is active.

If the target becomes unavailable, private, restricted, renamed or deleted, the order may be interrupted or marked as completed without a refund.

Exceptions apply only where the service description specifically states that private accounts or alternative access methods are supported.

6. Starting Numbers and Simultaneous Orders

Many services calculate delivery based on the number of followers, likes, views or other metrics present when the order starts.

You must not use another promotional service for the same target and the same metric while a GoodPanel order is active.

You should also avoid submitting multiple overlapping GoodPanel orders for the same target unless the service description permits it.

GoodPanel may be unable to accurately measure delivery when:

• another provider is working on the same target;
• several overlapping orders are active;
• organic activity changes the target metric significantly;
• the user manually removes delivered engagement;
• the social media platform changes or removes the relevant data.

In such cases, GoodPanel may reject a refill, dispute or refund request.

7. Order Cancellation

Once an order has entered processing, in-progress or completed status, it generally cannot be cancelled.

Cancellation may be available only where:

• the service description expressly permits it;
• the order has not yet started;
• GoodPanel determines that the service cannot be completed;
• GoodPanel approves cancellation at its sole discretion.

Submitting an incorrect order does not automatically create a right to cancellation or refund.

8. Incorrect Links and Completed Orders

Orders submitted with an incorrect link are not eligible for a refund once processing has started or the order has been marked as completed.

GoodPanel is not required to transfer delivered engagement from one link, account, publication or channel to another.

You are solely responsible for checking the link before confirming an order.

9. Order Status Information

Order statuses displayed in the GoodPanel dashboard are provided for informational purposes.

Status information may update with a delay and may not always reflect the current delivery level in real time.

The actual numbers visible on the promoted profile, page, channel or publication should be used when checking delivery.

A “Completed” status means that the system or service provider has finished processing the order. It does not necessarily guarantee that every delivered unit will remain permanently.

10. Service Results

GoodPanel aims to provide the quantity and type of promotion described in the selected service.

However, GoodPanel does not guarantee that delivered followers, subscribers or other users will:

• interact with your content;
• make purchases;
• contact you;
• remain active;
• match a particular demographic;
• have profile photos;
• have profile descriptions;
• have published content;
• produce organic reach;
• improve your search ranking;
• increase your income.

Specific profile characteristics are guaranteed only when they are expressly included in the service description.

Social media promotion should not be considered a guarantee of commercial success, popularity, sales or long-term audience growth.

11. Drops and Decreases

Social media platforms may remove, suspend or deactivate accounts, views, likes, reactions and other engagement.

GoodPanel does not guarantee that delivered metrics will remain permanently unless a refill or guarantee period is expressly included in the selected service.

Drops may occur during delivery or after an order has been completed.

No refill, replacement or additional delivery will be provided for a service that does not expressly include a refill guarantee.

12. Refill Guarantee

A refill guarantee is available only where terms such as “Refill,” “Guarantee” or a specific refill period are included in the service description.

A refill means that GoodPanel may restore qualifying decreases during the stated guarantee period.

A refill guarantee may become invalid if:

• the target link is changed;
• the username or address of the target is changed;
• the target becomes private or inaccessible;
• the publication, page or account is deleted;
• another service is used for the same target;
• several services with different refill conditions are combined;
• a non-refill service is used together with a refill service;
• the metric falls below the number recorded before the guaranteed order started;
• the user manually removes engagement;
• the social media platform prevents verification;
• the refill period has expired;
• the order requirements were not followed.

Submitting a refill request does not guarantee that it will be approved.

The refill period begins from the date specified in the service description or, where no separate date is stated, from the date the order is marked as completed.

13. Prohibited Content and Activities

You may not use GoodPanel to promote content, accounts or activities involving:

• sexual exploitation or illegal adult content;
• child sexual abuse or exploitation;
• illegal drugs or controlled substances;
• unlawful weapons or explosives;
• suicide promotion or encouragement of self-harm;
• terrorism or violent extremist activity;
• threats, harassment or incitement to violence;
• fraud, phishing or financial deception;
• malware or unauthorized access;
• illegal goods or services;
• copyright or trademark infringement;
• impersonation or identity theft;
• other content prohibited by applicable law;
• any activity that could expose GoodPanel or its providers to legal or reputational harm.

GoodPanel may also reject orders involving sensitive, controversial or restricted subjects where processing such orders creates an unreasonable risk.

GoodPanel reserves the right to determine whether particular content or activity is prohibited.

14. Compliance With Social Media Platform Rules

You are responsible for determining whether your use of GoodPanel complies with the rules of the relevant social media platform.

GoodPanel is not affiliated with, endorsed by or officially connected to Instagram, TikTok, Telegram, YouTube, Facebook, X, VK or any other social media platform unless expressly stated otherwise.

Social media platforms may limit reach, remove engagement, suspend accounts or impose other restrictions.

You accept these risks when placing an order.

15. Limitation of Liability

GoodPanel is not responsible for direct or indirect losses resulting from your use of the website or services, including:

• account suspension or deletion;
• reduced reach or visibility;
• removed followers, likes, views or engagement;
• loss of income or profit;
• lost business opportunities;
• reputational damage;
• lost data;
• advertising losses;
• third-party claims;
• changes made by social media platforms.

GoodPanel does not guarantee that use of its services will be risk-free.

To the maximum extent permitted by applicable law, GoodPanel’s total liability relating to a specific order will not exceed the amount paid for that order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

16. Refusal of Service

GoodPanel may refuse, suspend or discontinue any service where:

• these Terms have been violated;
• the order involves prohibited content;
• the service cannot be safely or technically completed;
• payment activity appears suspicious;
• the user misuses the support system;
• the user submits fraudulent disputes or chargebacks;
• continued service creates legal, technical or reputational risk.

GoodPanel may suspend or terminate access to an account where reasonably necessary.

Where permitted by law, GoodPanel may refuse service without providing a detailed explanation.

17. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You must not:

• share your password with unauthorized persons;
• create accounts using false or misleading information;
• access another user’s account without permission;
• use automated tools in a way that damages the website;
• attempt to bypass service limits or security controls;
• use the website for fraudulent or unlawful purposes.

You are responsible for all orders and activity performed through your account unless you notify GoodPanel promptly about unauthorized access.

18. Account Balance

Funds added to a GoodPanel account are intended to be used for purchasing services through the platform.

Account balance is not a bank deposit, savings product or electronic currency.

You may not sell, transfer or exchange account balance with another user unless GoodPanel expressly permits it.

Promotional credits, bonuses and free balances are not refundable or withdrawable.

19. Refund Policy

Refund requests are reviewed individually.

A refund may be approved where there is a valid reason, including where GoodPanel determines that an order cannot be completed and no suitable replacement or account-balance refund is available.

Refunds are generally not provided where:

• an incorrect link was submitted;
• the selected service was unsuitable for the target;
• the account became private or unavailable;
• the target content was deleted;
• the user changed the username or link;
• another promotion provider was used simultaneously;
• the order was completed according to its description;
• the service did not include a refill;
• the user expected results not promised in the service description;
• the user violated these Terms.

Where appropriate, GoodPanel may return the unused amount to the customer’s GoodPanel balance instead of issuing an external payment refund.

20. Refund Method

External refunds will be issued only to the original payment method or payment account used to add funds.

GoodPanel will not send a refund to:

• another person;
• another bank card;
• another bank account;
• another electronic wallet;
• another cryptocurrency address;
• payment details that were not used for the original transaction.

This requirement is intended to reduce fraud, payment disputes and unauthorized transfers.

The customer may be required to provide transaction details or identity verification before a refund is processed.

Approved external refunds may take up to 14 business days, depending on the payment provider and payment method.

21. Payment Security

Payments may be processed by independent payment providers.

GoodPanel may not receive or store full bank card details when payment information is entered directly on the payment provider’s secure page.

The security, authorization and processing of a transaction may be subject to the terms and privacy policy of the relevant payment provider.

Available payment methods may change at any time.

You must use only payment methods that you are legally authorized to use.

22. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, you should contact GoodPanel support and allow a reasonable opportunity to investigate the issue.

Fraudulent, abusive or unjustified chargebacks may result in:

• account suspension;
• cancellation of pending orders;
• removal of promotional credits;
• restriction of future access;
• submission of relevant transaction records to the payment provider.

This section does not restrict any mandatory consumer rights available under applicable law.

23. Privacy

GoodPanel takes reasonable measures to protect personal information submitted through the website.

Personal information may be processed for purposes including:

• account registration;
• order processing;
• payment verification;
• customer support;
• fraud prevention;
• website security;
• legal compliance;
• service improvement.

GoodPanel does not sell payment card details.

Information may be disclosed to payment providers, technical suppliers, professional advisers or public authorities where reasonably necessary or legally required.

Further information should be provided in GoodPanel’s separate Privacy Policy.

24. API Use

Customers using the GoodPanel API are responsible for protecting their API key and account credentials.

You must not use the API in a way that:

• creates excessive requests;
• disrupts website operation;
• attempts to bypass service limits;
• submits prohibited orders;
• accesses data without authorization;
• violates applicable law.

GoodPanel may change, limit or discontinue API access where necessary.

GoodPanel is not responsible for losses caused by customer integration errors, exposed API keys or third-party software.

25. Support Requests

Questions and complaints relating to an order should be submitted through the GoodPanel support system.

When contacting support, provide:

• the relevant order number;
• the target link;
• a clear description of the problem;
• screenshots or other evidence where appropriate.

Submitting repeated tickets for the same issue may delay the review process.

Support response times are estimates and are not guaranteed.

26. Changes to These Terms

GoodPanel may update these Terms and Conditions at any time.

The updated version becomes effective when it is published on the website unless another effective date is stated.

Each time you place an order, you confirm that you have reviewed and accepted the version of the Terms in effect at that time.

Your continued use of GoodPanel after changes are published constitutes acceptance of the updated Terms.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

An invalid provision will be interpreted or replaced to the minimum extent necessary to make it lawful and enforceable.

28. Governing Law and Disputes

These Terms are governed by the laws of Uruguay, without regard to conflict-of-law principles.

Before starting formal legal proceedings, the parties should attempt to resolve the dispute by contacting GoodPanel support.

Any dispute that cannot be resolved informally will be submitted to the courts or dispute-resolution bodies with jurisdiction under applicable law.

Mandatory consumer protection laws remain applicable where they cannot legally be excluded.

29. Contact Information

Questions about these Terms and Conditions may be sent through the GoodPanel support system or to:

Website: goodpanel.biz Telegram: https://t.me//Goodpanel_support